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volvo corp customer service: what a joke
- Thread starter theCLAW
- Start date
theCLAW said:if you are on the microsoft pocket pc newsgroup they have employees trolling to help. i have never seen a volvo corp person here. when you call them they promise the world but never deliver. they suck.
My dealings with Volvo Canada customer service indicates that they simply want to do as little as possible to make you go away and quit bothering them. They seem to feel that their sales increases are going to come from new people buying new products (e.g. the XC90) and don't seem to be willing to try to keep older, long term customers.
Alex Zepeda
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weird, i have ford, volvo and gmc and ford is wonderful!
Oh, there are plenty of examples of poor Ford service. Check out how they handled (or rather didn't) the problems with the V8 SHO.
- alex
Mick Ruthven
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I feel I have to register a dissent here, at least in the case of my 1994 850 turbo wagon I purchased used (not from the dealer) with 9 months left on the factory warranty. The Volvo dealer here in San Rafael, California, took care of me and worked with me to get everything fixed within the warranty period (the previous owner hadn't paid much attention) and with recurring problems they continued to do warranty work after the warranty period until they were fixed. With one particularly stubborn problem with the climate control the service rep took the car home more than once so he could experience the problem after a cold start.
Alex said:Check out XC90 owners with serious complaints. They get the same treatment from Volvo.
What really gets me is that Ford employees (well at least one) read forums like the brickboard... and they still haven't a clue.
- alex
I guess some MBA has done a cost-benefit analysis contrasting making existing customers happy with doing the legal minimum. Obviously they think it's cheaper to get new ones than to try to satisfy existing unhappy ones. And if you look there are plenty of this type of story about every manufacturer, so they plan on getting as many annoyed ex-customers from others as they lose. What a great business!
Alex Zepeda
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I feel I have to register a dissent here, at least in the case of my 1994 850 turbo wagon I purchased used (not from the dealer) with 9 months left on the factory warranty. The Volvo dealer here in San Rafael, California, took care of me and worked with me to get everything fixed within the warranty period (the previous owner hadn't paid much attention) and with recurring problems they continued to do warranty work after the warranty period until they were fixed. With one particularly stubborn problem with the climate control the service rep took the car home more than once so he could experience the problem after a cold start.
Well yeah. As Mike pointed out, you've found one of the good dealers. My experience with their parts guys (both on the Volvo and Toyota side) has been wonderful.
- alex
'85 244 Turbo
'84 245 Turbo
Alex Zepeda
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Well yeah. As Mike pointed out, you've found one of the good dealers. My experience with their parts guys (both on the Volvo and Toyota side) has been wonderful.
P.S. It doesn't hurt my opinion of them that they have at least one service tech who knows his 240s.
- alex
Jordan said:Which dealer was that Mike? I use Volvo of Durham and they have been great so far. Even got a free rental car when I used my extended warranty. And no $100 deductible for what they fixed.
Jordan S70 loaded!
This was Volvo Villa, Yonge and Steeles, back up by the "helpful" folks at Volvo Canada, who also like to hide behind their voicemail.
Conrad Edwards
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If you find a good dealer you should treasure them. Here in the UK a lot seem to be interested in Fleet sales as Fleet managers pay the bills and that's the end of it, whereas private buyers expect personal service of a high level... some dealers also seem to have a very limited knowledge of older Volvos but that may just reflect on the younger salespeople/managerswho haven't been around a good few years. Quite a few of the good, smaller dealers lost their franchises when Ford took over, but word gets around about who cares...and the private buyers go there.
The ONE good dealer?
Mick Ruthven said:I feel I have to register a dissent here, at least in the case of my 1994 850 turbo wagon I purchased used (not from the dealer) with 9 months left on the factory warranty. The Volvo dealer here in San Rafael, California, took care of me and worked with me to get everything fixed within the warranty period (the previous owner hadn't paid much attention) and with recurring problems they continued to do warranty work after the warranty period until they were fixed. With one particularly stubborn problem with the climate control the service rep took the car home more than once so he could experience the problem after a cold start.