Well, after two weeks wait, we finally came up on our appointment at the
local Volvo dealership. I was giddy with excitement at the prospect of
having a real Volvo-certified technician diagnose the oil consumption
problem on our 1996 850 GLT wagon.
When I dropped off the car, I told the kindly service representative what I
knew: 5 quarts in 6 weeks and 1000 miles, no sign of leak or drip, no
obvious smoke from the exhaust. He promised to perform the official Volvo
"Oil Consumption Test Protocol." I asked whether that included compression
and vacuum test and he assured me that they would check all aspects of
engine function.
So, when I picked it up, 8 hours and $240 later, the kindly service
representative reports to me that they changed the oil and that it is not
leaking. I asked:
"Did you check the compression?" No.
"Did you check vacuum under load?" No.
"Did you check the exhaust on a gas analyzer?" No.
"Did you removed the valve cover and inspect the valves and seals?" No.
"Well, what exactly did you do?" We changed the oil, checked for leaks, and
verified that it runs o.k. The next step is for you to bring it back every
two weeks so we can determine the burn rate.
I'm largely unimpressed with the Volvo "Oil Consumption Test Protocol." I
regret not forcing the issue of what exactly the protocol includes prior to
leaving the car with them. I regret assuming that the certified Volvo
technicians with all their experience, knowledge, and fancy tools were the
experts. Note that this is not the first time the dealer service department
has turned out to be expensive and useless. I'm not surprised by their
incompetence, just disappointed.
On the lighter side, their service department is quite clean, friendly, and
provides free coffee in the waiting area so, really, I have no cause for
complaint. Oh wait, nix that, they didn't even try to fix the car.
Now two more weeks have passed and our long-drive vacation is only two weeks
away. I'm guessing the next step is to buy myself a compression gauge and
examine the spark plugs. Any chance I'll observe something by removing the
valve cover, or do I have to dismantle the head to see if the valves are
pitted?
-RL
Robert Lutwak said:
Hi.
Remember me? I'm the one who started this slugfest. Well, at the risk of
prolonging the discussion (which long ago diverged from addressing my
problem), here's a little info I left out the first time:
Historically, we've always had our mechanic, who only uses Quaker State,
change the oil. This last time, we were in a hurry, on our way out of
town, so we had it changed at Jiffy Lube. Naturally, when the light came
on, I figured they had cross-threaded the oil plug, or the filter, but
it's not dripping anywhere.
Perhaps the quality of Jiffy Lube oil IS an issue here.
At this point, though, I've added 6 quarts over two months, so it's likely
had a near complete transfusion.
We have an appointment with the Volvo dealer next Wednesday. Stay
tuned...