A
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Sent the message below to Volvo (its at the bottom of the posting) and this
is their reply.... Any one want to say anything??? Don't know about you but
I'm sick of being ripped off for parts....
---------------------------------------------------------------------------------------------------------------------------------------------------
Thank you for your e-mail below. There are many factors which influence the
retail price of replacement parts, not least of which is the cost to us as a
market sales company from the manufacturer. Of course, it must be
remembered that the price of individual parts will reflect not only the cost
of manufacture, importation and distribution but will also be influenced by
demand. The USA is the largest market in the world for Volvo and they would
probably be able to negotiate a better price based on quantities, it is also
possible that their exchange rates are better and quite possible that their
import duties are different to our own.
As a company we are fully aware of the negative impact expensive parts has
on our business and I can assure you that we are constantly striving to
maintain a competitive edge wherever possible.
I am pleased that your car is up and running again and trust that it will
give you many more trouble free miles in the future.
Veronica Knight
Customer Relations Consultant
This communication and any attachments are intended for the sole use of the
addressee. It may contain (and if labelled 'Private and Confidential' does
contain) legally privileged and/or confidential information. Any
dissemination, distribution, or copying of this communication and its
attachments by persons other than the intended recipient is strictly
prohibited. Unless specifically stated, the contents of this communication
do not necessarily represent the views of Volvo Car UK Limited. If you
received this communication in error, please phone +44 (0)1628 477977 and
destroy this email and any attachments.
-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: 21 October 2004 12:19
To: Customer Relations, Volvo (.)
Subject: Customer Relations
-------------------------------------------------------
This message is generated from the
Customer Relations Form on the Volvo Web Site: http://www.volvocars.co.uk
-------------------------------------------------------
Message apparently received from Mr A B([email protected]) Using host:
xxx.xxx.xxx.xxx(xxx.xxx.xxx.xxx)
Have contacted Volvo before: no
Would like you to reply by : email
Owns a Volvo model : S70 T5 SE
With registration : XXXXXX
It has a mileage of : 130,000
Their message is:
-------------------------------------------------------------------------
To whom it may concern.
I recently had the Air Mass Meter fail and was quoted £285 (fitted) for
replacement. I subsequently ordered the Genuine Volvo part from the USA and
self fitted it for approx £110. Please explain why it is that the costs are
so dissimilar. The part takes 5 minutes to fit so the labour charge should
not be an issue.
Thanks,
Alastair
is their reply.... Any one want to say anything??? Don't know about you but
I'm sick of being ripped off for parts....
---------------------------------------------------------------------------------------------------------------------------------------------------
Thank you for your e-mail below. There are many factors which influence the
retail price of replacement parts, not least of which is the cost to us as a
market sales company from the manufacturer. Of course, it must be
remembered that the price of individual parts will reflect not only the cost
of manufacture, importation and distribution but will also be influenced by
demand. The USA is the largest market in the world for Volvo and they would
probably be able to negotiate a better price based on quantities, it is also
possible that their exchange rates are better and quite possible that their
import duties are different to our own.
As a company we are fully aware of the negative impact expensive parts has
on our business and I can assure you that we are constantly striving to
maintain a competitive edge wherever possible.
I am pleased that your car is up and running again and trust that it will
give you many more trouble free miles in the future.
Veronica Knight
Customer Relations Consultant
This communication and any attachments are intended for the sole use of the
addressee. It may contain (and if labelled 'Private and Confidential' does
contain) legally privileged and/or confidential information. Any
dissemination, distribution, or copying of this communication and its
attachments by persons other than the intended recipient is strictly
prohibited. Unless specifically stated, the contents of this communication
do not necessarily represent the views of Volvo Car UK Limited. If you
received this communication in error, please phone +44 (0)1628 477977 and
destroy this email and any attachments.
-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: 21 October 2004 12:19
To: Customer Relations, Volvo (.)
Subject: Customer Relations
-------------------------------------------------------
This message is generated from the
Customer Relations Form on the Volvo Web Site: http://www.volvocars.co.uk
-------------------------------------------------------
Message apparently received from Mr A B([email protected]) Using host:
xxx.xxx.xxx.xxx(xxx.xxx.xxx.xxx)
Have contacted Volvo before: no
Would like you to reply by : email
Owns a Volvo model : S70 T5 SE
With registration : XXXXXX
It has a mileage of : 130,000
Their message is:
-------------------------------------------------------------------------
To whom it may concern.
I recently had the Air Mass Meter fail and was quoted £285 (fitted) for
replacement. I subsequently ordered the Genuine Volvo part from the USA and
self fitted it for approx £110. Please explain why it is that the costs are
so dissimilar. The part takes 5 minutes to fit so the labour charge should
not be an issue.
Thanks,
Alastair