Dan Stern dropped the ball -- need new headlight source.

  • Thread starter Thread starter Jamie
  • Start date Start date
J

Jamie

I need a new source for something like 80W Osrams or German quality
H-4 for my e-codes. Dan communicated with me about 20 days ago -
suggesting what to buy, so I e-mailed him the order and voice-mailed
my credit card information. I placed the call and e-mail on about
April 10th. He never responded or replied that he received the order.

A week ago I e-mailed him asking the status of the order. Today, 20
days later - not even as much as a reply. Nada, nothing.

To say the least I am disappointed. I bought his relay kit and bulbs
last year and promote him to everyone I see mention e-codes.

Well, he let me down very much. So, unless he does something to make
this matter right - I can no longer refer Daniel Stern Lighting.

K. Jamie Babineaux
Commerce, Texas
 
Jamie said:
I need a new source for something like 80W Osrams or German quality
H-4 for my e-codes. Dan communicated with me about 20 days ago -
suggesting what to buy, so I e-mailed him the order and voice-mailed
my credit card information. I placed the call and e-mail on about
April 10th. He never responded or replied that he received the order.

A week ago I e-mailed him asking the status of the order. Today, 20
days later - not even as much as a reply. Nada, nothing.

To say the least I am disappointed. I bought his relay kit and bulbs
last year and promote him to everyone I see mention e-codes.

Well, he let me down very much. So, unless he does something to make
this matter right - I can no longer refer Daniel Stern Lighting.

K. Jamie Babineaux
Commerce, Texas
Click to expand...
This source may have or be able to assist:

http://www.importvision.com/

joe
 
I need a new source for something like 80W Osrams or German quality
H-4 for my e-codes. Dan communicated with me about 20 days ago -
suggesting what to buy, so I e-mailed him the order and voice-mailed
my credit card information. I placed the call and e-mail on about
April 10th. He never responded or replied that he received the order.

A week ago I e-mailed him asking the status of the order. Today, 20
days later - not even as much as a reply. Nada, nothing.

To say the least I am disappointed. I bought his relay kit and bulbs
last year and promote him to everyone I see mention e-codes.

Well, he let me down very much. So, unless he does something to make
this matter right - I can no longer refer Daniel Stern Lighting.

K. Jamie Babineaux
Commerce, Texas
Click to expand...

Hi all,
I've purposefully avoided this thread because I didn't want to drag it
out. Here's my simple response:

In my humble opinion, if asked, I would say Daniel Stern is the
foremost authority on car lighting. I think the man a genius in this
regard.

I also think he provides a valuable service in his industry. He
provides a great product and valuable information.

Here is where I found the drawbacks. Again, just my opinion.
In the Internet business, a certain aspect is lost - personal emotion.
When customers are happy, they submit a "thank you." When customers
are upset, they submit a "screw you."

But, when the customer feels "let down," all they can do is submit
their feelings and normally, they become a statistic.

In business, all that really happens is they count the profit and then
weigh the negative to see if this affects the bottom line. If too many
customers complain, changes are made. If it's just a few- and business
remains strong, then those few are written off.

This might be OK. The #1 rule in business is to make a profit. I won't
say what I mentioned is right or wrong, but I will say this.

Customers want to have a good experience, and the more business tries
to insulate itself from customer blow-back, the more the customer will
try and find new and creative ways to find satisfaction.

I felt like a statistic - just one guy with a bad experience. So,
because I am human, and because I wanted others to feel my experience,
I simply made a post to gain as much attention as possible, for as
many people to see - to make their own decision.

That's it.

Companies like FCP Groton, who pay MUCH attention to customers - have
set the bar. If people want to compete in that area, they too must
work to achieve the same results.

Bottom line - Dan Stern is a good man with a good business. He dropped
the ball on Jamie Babineaux - so Jamie Babineaux told a few folks. To
what end, that is your decision.

That's my story and I'm sticking to it.

Jamie
 
Mr. Babineaux is correct: I dropped the ball on his order. He sent me
an upset e-mail this past Sunday evening a little before 9pm, and
while I obviously wasn't in the office, I was checking mail from home
later that night and responded at 11:30. I acknowledged and apologised
for my human error, and offered to send him the bulbs free of charge.
No response (still none as of today, Thursday), so I went ahead and
shipped him the bulbs anyhow, free of charge. He'll have them in hand
shortly, and I hope he uses them in good health. If he's so angry with
me that he'd get greater satisfaction from driving over them just to
hear the krunch, that's OK too. I'm certainly not the world's only
source for good lighting equipment, and I don't pretend to be, though
you'd usually be hard-pressed to find Marchal Ampliluxes and some of
the other rare stuff I keep.

Keep the greasy side down and the bright end forward,

-D. Stern
 
Daniel said:
Mr. Babineaux is correct: I dropped the ball on his order. He sent me
an upset e-mail this past Sunday evening a little before 9pm, and
while I obviously wasn't in the office, I was checking mail from home
later that night and responded at 11:30. I acknowledged and apologised
for my human error, and offered to send him the bulbs free of charge.
No response (still none as of today, Thursday), so I went ahead and
shipped him the bulbs anyhow, free of charge. He'll have them in hand
shortly, and I hope he uses them in good health. If he's so angry with
me that he'd get greater satisfaction from driving over them just to
hear the krunch, that's OK too. I'm certainly not the world's only
source for good lighting equipment, and I don't pretend to be, though
you'd usually be hard-pressed to find Marchal Ampliluxes and some of
the other rare stuff I keep.

Keep the greasy side down and the bright end forward,

-D. Stern
Click to expand...

Stuff happens...
Every company can't be a Mcmaster-Carr or Newegg when it comes to
filling online orders. Even they mess up too but I've never seen them
offer to ship product free to make it up.

Not much else you can do to make it right by Jamie (unless you tossed in
some stickers, T shirt, hat or something in the box.)
He's a good kid. I'm sure he'll be along, talking about his shiny new
lights.

btw... Have anything that will fit my dad's 1967 911S and look stock? He
runs it in V.A.R.A events. Sometimes they run at night and more candles
is always good.
 
Daniel J. Stern said:
Mr. Babineaux is correct: I dropped the ball on his order. He sent me
an upset e-mail this past Sunday evening a little before 9pm, and
while I obviously wasn't in the office, I was checking mail from home
later that night and responded at 11:30. I acknowledged and apologised
for my human error, and offered to send him the bulbs free of charge.
No response (still none as of today, Thursday), so I went ahead and
shipped him the bulbs anyhow, free of charge. He'll have them in hand
shortly, and I hope he uses them in good health. If he's so angry with
me that he'd get greater satisfaction from driving over them just to
hear the krunch, that's OK too. I'm certainly not the world's only
source for good lighting equipment, and I don't pretend to be, though
you'd usually be hard-pressed to find Marchal Ampliluxes and some of
the other rare stuff I keep.

Keep the greasy side down and the bright end forward,

-D. Stern
Click to expand...

I've found that one needs to be particularly careful with spam filters. I
ordered something from you several years ago, then when those bulbs finally
burned out I tried to order more and got no response so I bought some
locally. I'm not sure which end the problem was on but no harm done, I had
that sort of thing happen with various recipients all too often and finally
quit using that email addy.
 
He's a good kid.
Click to expand...

I don't doubt that in the slightest.
btw... Have anything that will fit my dad's 1967 911S and look stock?
Click to expand...

Yep, lots of options; which to pick depends on how well he wants to
see and how much he wants to spend. Shoot me an e-mail, dastern "at"
torque "dot" net . Usenet is a ghost of what it used to be, but I
still don't like to get commercial in public.

Regards,

-Stern
 
I've found that one needs to be particularly careful with spam filters.
Click to expand...

Too right! I wish there were a way of cutting off spam at the source
(e.g. and i.e., China) rather than always having to put up reactive
roadblocks that let through too much spam and block too much
legitimate mail.

-Stern
 
Too right! I wish there were a way of cutting off spam at the source
(e.g. and i.e., China) rather than always having to put up reactive
roadblocks that let through too much spam and block too much
legitimate mail.

-Stern
Click to expand...

I'm working on a system to convert spam to diesel fuel. If I succeed,
the sky's the limit.
 
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