I don't recommend Expressautopart.com

[KHanawalt]

At the end of June I ordered a pickup coil, clutch kit and rear main seal from
expressautoparts.com because they were so cheap. I only really needed the
pickup coil right away, but got free shipping with over $100, so I ordered the
clutch which I'll need eventually.

I sent an e-mail a couple of weeks later wondering where the parts were. The
confirmation e-mail I got when I ordered said they would ship in 3 to 5 days.

I got an automated response saying something was on backorder. That was
annoying.

So after a month and no notification that the parts were shipped, and another
inquiry resulting in an identical "part on backorder" e-mail, I cancelled my
order.

After a couple of weeks and no refund on my card, I sent another e-mail. I got
an automated response saying to allow up to 30 days for my refund.

45 day, no refund. 60 days, no refund. Every week or two I sent emails, finally
sending one expressing my extreme disappointment and incredulity at how they
could run a business this, but this one I sent to every e-mail address I could
find on their website, including management, orders, customer service, and one
for stockholders. Finally I got my credit over two months later.

That was annoying. I just love it when you buy something and the money is gone
in seconds from your account, but when an order is cancelled, it's like pulling
teeth to get it back.

I wouldn't recommend buying from this company. I had previously bought a part
that came promptly, but this incident has soured me on expressautoparts.com.

KennyH

Horsepower is cheaper than therapy.

 

[KHanawalt]

That should be Expressautoparts.com.
KennyH

Horsepower is cheaper than therapy.

 

[Mike F]

At the end of June I ordered a pickup coil, clutch kit and rear main seal from
expressautoparts.com because they were so cheap. I only really needed the
pickup coil right away, but got free shipping with over $100, so I ordered the
clutch which I'll need eventually.

I sent an e-mail a couple of weeks later wondering where the parts were. The
confirmation e-mail I got when I ordered said they would ship in 3 to 5 days.

I got an automated response saying something was on backorder. That was
annoying.

So after a month and no notification that the parts were shipped, and another
inquiry resulting in an identical "part on backorder" e-mail, I cancelled my
order.

After a couple of weeks and no refund on my card, I sent another e-mail. I got
an automated response saying to allow up to 30 days for my refund.

45 day, no refund. 60 days, no refund. Every week or two I sent emails, finally
sending one expressing my extreme disappointment and incredulity at how they
could run a business this, but this one I sent to every e-mail address I could
find on their website, including management, orders, customer service, and one
for stockholders. Finally I got my credit over two months later.

That was annoying. I just love it when you buy something and the money is gone
in seconds from your account, but when an order is cancelled, it's like pulling
teeth to get it back.

I wouldn't recommend buying from this company. I had previously bought a part
that came promptly, but this incident has soured me on expressautoparts.com.

KennyH

Horsepower is cheaper than therapy.

If you look over at a couple of recent threads on
alt.autos.turbocharged, I'd have to say you did pretty well. In fact
I'd read those posts well before yours, and I was surprised at your
(relatively) happy outcome.

--
Mike F.
Thornhill (near Toronto), Ont.

Replace tt with t (twice!) and remove parentheses to email me directly.
(But I check the newsgroup more often than this email address.)

 

[Robie]

Kenny, thanks for the warning!! I am sympathetic with your frustration.
I've been there and had that happen to me. Not at this particular store,
but some other well know ones. I too let all my friends know about it
also. Glad that you finally got your money back..Larry