I don't recommend Expressautopart.com

Discussion in 'General Motoring' started by KHanawalt, Oct 27, 2004.

  1. KHanawalt

    KHanawalt Guest

    At the end of June I ordered a pickup coil, clutch kit and rear main seal from
    expressautoparts.com because they were so cheap. I only really needed the
    pickup coil right away, but got free shipping with over $100, so I ordered the
    clutch which I'll need eventually.

    I sent an e-mail a couple of weeks later wondering where the parts were. The
    confirmation e-mail I got when I ordered said they would ship in 3 to 5 days.

    I got an automated response saying something was on backorder. That was
    annoying.

    So after a month and no notification that the parts were shipped, and another
    inquiry resulting in an identical "part on backorder" e-mail, I cancelled my
    order.

    After a couple of weeks and no refund on my card, I sent another e-mail. I got
    an automated response saying to allow up to 30 days for my refund.

    45 day, no refund. 60 days, no refund. Every week or two I sent emails, finally
    sending one expressing my extreme disappointment and incredulity at how they
    could run a business this, but this one I sent to every e-mail address I could
    find on their website, including management, orders, customer service, and one
    for stockholders. Finally I got my credit over two months later.

    That was annoying. I just love it when you buy something and the money is gone
    in seconds from your account, but when an order is cancelled, it's like pulling
    teeth to get it back.

    I wouldn't recommend buying from this company. I had previously bought a part
    that came promptly, but this incident has soured me on expressautoparts.com.

    KennyH

    Horsepower is cheaper than therapy.
     
    KHanawalt, Oct 27, 2004
    #1
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  2. KHanawalt

    KHanawalt Guest

    That should be Expressautoparts.com.
    KennyH

    Horsepower is cheaper than therapy.
     
    KHanawalt, Oct 27, 2004
    #2
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  3. KHanawalt

    Mike F Guest

    If you look over at a couple of recent threads on
    alt.autos.turbocharged, I'd have to say you did pretty well. In fact
    I'd read those posts well before yours, and I was surprised at your
    (relatively) happy outcome.

    --
    Mike F.
    Thornhill (near Toronto), Ont.

    Replace tt with t (twice!) and remove parentheses to email me directly.
    (But I check the newsgroup more often than this email address.)
     
    Mike F, Oct 28, 2004
    #3
  4. KHanawalt

    Robie Guest

    Kenny, thanks for the warning!! I am sympathetic with your frustration.
    I've been there and had that happen to me. Not at this particular store,
    but some other well know ones. I too let all my friends know about it
    also. Glad that you finally got your money back..Larry
     
    Robie, Oct 28, 2004
    #4
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