S
Shelby
This post is being submitted for two reasons: One as a warning and,
two as a request for others in my situation to respond with their
experience/advice. I am a mother of two and purchased a Volvo "demo"
2001 V70 T5 Wagon in August of 2001. The car had approximately 6, 700
miles on it when I purchased it. This was my first experience with a
Volvo. One of the selling points during the transaction was the 7,500
mile recommended oil change intervals for Volvos. It was actually
pitched as a money saving perk. Before the first oil service on the
vehicle was scheduled I doubled checked the owner's manual to verify
the 7,500 mile oil change interval. Indeed, the recommended oil change
interval for my car is 7,500 miles.
Everything was going along fine, I'd been following the 7,500 mile oil
change intervals, and I loved my car. Until...approx. June of 2003
when I took the car in for service at the local dealership for some
warranty work and a standard oil change. The car was at approx. 47,500
miles and I wanted to have it checked out thoroughly before the
warranty ran out at 50,000 miles. During this service, they replaced
the throttle body and did a normal oil change. In addition, my receipt
showed a detail for a turbo fluid leak and seal replacement (the cost
was covered under warranty). The dealership service department didn't
tell me that I needed to be concerned with these repairs on the turbo
and I didn't think much of it at that time. However, 3 months later,
when my vehicle approached approx. 52, 300 miles, I was leaving the
office for lunch when I noticed a large amount of smoke coming from
the tailpipe. My car was just out of warranty so I immediately drove
to the closest Certified Volvo repair shop which is approx 1 mile from
my office. The owner of the shop came out to take a look at my car and
said, "Well, you're not gonna like this, but it's your turbo." to
which I said "Is that expensive?" and he replied unfortunately, yes."
I called the local dealership from the independent Volvo repair shop
to find out if they could help me by contacting Volvo to see if they
would cover it because I had just had it in for service and it was
just over the warranty limit. They (the dealership) responded by
saying that if it was out of warranty they were certain that Vovlo
would not cover it and I would be responsible for the repairs.
Reluctantly, I paid for the necessary repairs which totaled approx.
$1,000 to replace the turbo including labor. I explained to the
independent Vovlo repair shop that I'd been following the 7,500 mile
interval for oil changes. They immediately told me that they do not
recommend this to their customers and advised that I begin changing
the oil at 3,000 mile intervals. I took their advice and began doing
business with them from that day on. I have had two more oil changes
performed by them and during each of these visits they noticed that
there was a build up of oil in and around my "oil parts"(for lack of a
better term).
On New Year's Day (2004) my husband and I noticed oil on our driveway
that seemed to be coming from the Volvo. We checked the oil (although
it wasn't due for service) and found that indeed it had oil but it was
registering just below the operating level on the dipstick. It was a
holiday so we had to wait until the following morning to call the
Vovlo shop to schedule an appointment. My car was now at approx.
61,000 miles. The result of our appointment the following day was
gruesome. The mechanic confirmed that I had an oil leak and
recommended replacing the rear and front oil cams along with the
timing belt which was drenched with oil (although the timing belt
normally would not be changed until 105,000 miles). I authorized the
new repairs which were estimated to run $1200. We left the car for the
repair work to be completed. I received a call from the repair shop on
Monday morning which caused us further stress.
The mechanic who was performing the needed repairs found a large
amount of "sludge" and build up in and around the area he was working
in. In addition, upon examining the engine he found even more sludge.
At this point, the mechanic didn't feel comfortable with only
replacing the rear and front cam seals and timing belt. This local
shop has a great reputation and I believe they really look out for
their customers. With that in mind, I asked what they would recommend
and they came up with two scenarios for me to choose from. 1) I could
replace the engine with a used engine (which they highly recommended
as being the best solution for this terrible sludge problem), however
the price would have been approx. $6700 with labor. or 2) they could
try to clean the engine and its surrounding parts by ordering some
special tools from Volvo. The total price for these repairs including
the seal cams and timing belt would be $1700. My husband and I really
wanted to go for it and replace the engine, however, the $6700 price
tag prevented our doing so. Especially, because we had just invested
in the new turbo just 3 months prior. We opted for the second choice
and had the engine cleaned to the best of their ability.
I now have my car back and am pursuing my legal options with regard to
being reimbursed for the repairs which I feel are not my fault and and
replacement or settlement fees for this car. Thankfully, I have all of
my documented oil changes and repair work receipts. It is the opinion
of my mechanic and several others in the shop that the car is
basically ruined. I can't tell you how frustrated we are with this
situation. I can only say that I wish that the dealership or Volvo had
advised that I change my oil every 3,000 miles, especially, because my
car has a turbo. I would like to receive responses/opinions to this
message from anyone with knowledge or experience with any similar case
or mechanical repairs. Thank you in advance for your input.
two as a request for others in my situation to respond with their
experience/advice. I am a mother of two and purchased a Volvo "demo"
2001 V70 T5 Wagon in August of 2001. The car had approximately 6, 700
miles on it when I purchased it. This was my first experience with a
Volvo. One of the selling points during the transaction was the 7,500
mile recommended oil change intervals for Volvos. It was actually
pitched as a money saving perk. Before the first oil service on the
vehicle was scheduled I doubled checked the owner's manual to verify
the 7,500 mile oil change interval. Indeed, the recommended oil change
interval for my car is 7,500 miles.
Everything was going along fine, I'd been following the 7,500 mile oil
change intervals, and I loved my car. Until...approx. June of 2003
when I took the car in for service at the local dealership for some
warranty work and a standard oil change. The car was at approx. 47,500
miles and I wanted to have it checked out thoroughly before the
warranty ran out at 50,000 miles. During this service, they replaced
the throttle body and did a normal oil change. In addition, my receipt
showed a detail for a turbo fluid leak and seal replacement (the cost
was covered under warranty). The dealership service department didn't
tell me that I needed to be concerned with these repairs on the turbo
and I didn't think much of it at that time. However, 3 months later,
when my vehicle approached approx. 52, 300 miles, I was leaving the
office for lunch when I noticed a large amount of smoke coming from
the tailpipe. My car was just out of warranty so I immediately drove
to the closest Certified Volvo repair shop which is approx 1 mile from
my office. The owner of the shop came out to take a look at my car and
said, "Well, you're not gonna like this, but it's your turbo." to
which I said "Is that expensive?" and he replied unfortunately, yes."
I called the local dealership from the independent Volvo repair shop
to find out if they could help me by contacting Volvo to see if they
would cover it because I had just had it in for service and it was
just over the warranty limit. They (the dealership) responded by
saying that if it was out of warranty they were certain that Vovlo
would not cover it and I would be responsible for the repairs.
Reluctantly, I paid for the necessary repairs which totaled approx.
$1,000 to replace the turbo including labor. I explained to the
independent Vovlo repair shop that I'd been following the 7,500 mile
interval for oil changes. They immediately told me that they do not
recommend this to their customers and advised that I begin changing
the oil at 3,000 mile intervals. I took their advice and began doing
business with them from that day on. I have had two more oil changes
performed by them and during each of these visits they noticed that
there was a build up of oil in and around my "oil parts"(for lack of a
better term).
On New Year's Day (2004) my husband and I noticed oil on our driveway
that seemed to be coming from the Volvo. We checked the oil (although
it wasn't due for service) and found that indeed it had oil but it was
registering just below the operating level on the dipstick. It was a
holiday so we had to wait until the following morning to call the
Vovlo shop to schedule an appointment. My car was now at approx.
61,000 miles. The result of our appointment the following day was
gruesome. The mechanic confirmed that I had an oil leak and
recommended replacing the rear and front oil cams along with the
timing belt which was drenched with oil (although the timing belt
normally would not be changed until 105,000 miles). I authorized the
new repairs which were estimated to run $1200. We left the car for the
repair work to be completed. I received a call from the repair shop on
Monday morning which caused us further stress.
The mechanic who was performing the needed repairs found a large
amount of "sludge" and build up in and around the area he was working
in. In addition, upon examining the engine he found even more sludge.
At this point, the mechanic didn't feel comfortable with only
replacing the rear and front cam seals and timing belt. This local
shop has a great reputation and I believe they really look out for
their customers. With that in mind, I asked what they would recommend
and they came up with two scenarios for me to choose from. 1) I could
replace the engine with a used engine (which they highly recommended
as being the best solution for this terrible sludge problem), however
the price would have been approx. $6700 with labor. or 2) they could
try to clean the engine and its surrounding parts by ordering some
special tools from Volvo. The total price for these repairs including
the seal cams and timing belt would be $1700. My husband and I really
wanted to go for it and replace the engine, however, the $6700 price
tag prevented our doing so. Especially, because we had just invested
in the new turbo just 3 months prior. We opted for the second choice
and had the engine cleaned to the best of their ability.
I now have my car back and am pursuing my legal options with regard to
being reimbursed for the repairs which I feel are not my fault and and
replacement or settlement fees for this car. Thankfully, I have all of
my documented oil changes and repair work receipts. It is the opinion
of my mechanic and several others in the shop that the car is
basically ruined. I can't tell you how frustrated we are with this
situation. I can only say that I wish that the dealership or Volvo had
advised that I change my oil every 3,000 miles, especially, because my
car has a turbo. I would like to receive responses/opinions to this
message from anyone with knowledge or experience with any similar case
or mechanical repairs. Thank you in advance for your input.