Have an XC90 in Virginia. Wonderful car.
Will last forever, since it spends most of the time at the dealers.
Dealer says 'Volvo will be calling you soon about this car...way too
many repairs'.
Mainly electronic gremlins that the dealer can't get right...including
SRS sensors that have been replaced 4 times, multiple computers, all
headlight systems --- transformers and headlight units both sides---
plus, plus, plus, plus.
Hello Matt:
This is a followup to my previous reply a bit earlier today.
First, allow me to apologise for any typos. I just read my reply and
see a few typos and grammatical errors.
Now, what I may not have stressed appropriately in my last reply is
that the dealer may have little to say about what happens--so they are
caught in the middle and you are at the end of the "chain" as it were.
I'd advise you to be polite but firm with the service manager and
dealer if it seems they are trying to help.
DO understand that Volvo will often NOT tell them about certain issues
that SHOULD be covered by warranty.
If the service department and manager at your dealer appear to be
bending over backwards to help you, give them the benefit of the
doubt--and ask whom you should contact at Volvo of America corporate.
Also...forget about e-mails or a phone call to corporate as they will
be read and "delegated" to a "file" (aka round file or trashbin) by
someone who has no say in what happens.
Best bet?
Write a letter to the CEO of Volvo Cars North America LLC:
Volvo Cars of North America, LLC
Attn: Anne Belec, CEO
7 Volvo Drive
Rockleigh, New Jersey 07647
Will she personally read your letter? Probably not, but one of her
aides or assistants will and will bring it to her attention so she
(or one of them) can make a decision.
If you come across as a loyal Volvo owner who is upset and trying to
resolve the issues in a reasonable manner, my guess is you will hear
from someone soon. The key is to be polite and provide documentation
of the problems and how they were not resolved thusfar.
If you write an irate and hotheaded letter it will likely be ignored.
You seem like an intelligent man, so I'm not disparaging you in any
way but many miss this point.
I do understand your frustration--and if you don't have any luck
please get back to me and I'll endeavor to find the right person for
you to speak with at Volvo.
Actually, I'll be visiting my local dealer tomorrow and can get more
info on whom you should contact and see what issues they have had on
the XC 90..so wait a day until writing Anne Belec.
Could well be this can be resolved without escalating it to her level.
Ohhh..forgot to mention that on safety issues like SRS it's a slamdunk
for the plaintiff and the manufacturer never wins in VA.
The LAST thing Volvo wants is a jury trial on this sort of issue.
They know well it will cost them a lot more than replacing the vehicle
or giving you a refund.
Also, under the VA Lemon Law there is usually a "three strikes"
issue--but that does not apply for things like airbags.
Unless I misunderstood your original post, the SRS sensors have been
replaced FOUR times? That is unacceptable.
Kindest Regards,
Doc
